return and exchange

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return and exchange

Return Policy


We want you to be completely happy with your order. However, before you consider returning a The Shop product, please keep in mind that most of our products are handcrafted. Minor variations in colour and design are indicative of the handmade and unique nature of our products and should not be considered defects. Please note that there will be some colour variations between the images on your screens and the actual products received.

We offer Returns only in case a product is wrongfully delivered (the product delivered is different from the product in the order confirmation mail).

You can exchange your product for size or in the case of a genuine quality or manufacturing defect. In the case of defects, please photograph the issue as soon as you receive the product. To process returns and exchanges, please ensure that merchandise is in our packaging and has all our tags, and is in the same condition as when it was received. If you need to send goods back to us, it is advisable to send your parcel with proof of postage, as we are not liable for parcels lost in the post on their way back to us. Once we receive and confirm everything is in order, you will get a credit note within two weeks. Please note that international orders are not eligible for returns / exchanges. If your purchase meets our return or exchange criteria stated above, please contact our team within 7 days of delivery. You may contact us via email at or call our customer care at +91 9717575099 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and endeavour to respond to you within 24 working hours.
All returns should be sent to:

The Shop B-126 Sector 5, Noida 201301 India
Can't find what you need? Contact us:
Call our customer care at +91 9717575099 from 10:00 AM to 6:00 PM (IST) Monday to Saturday or mail us at